Our Promise to Our Valued Customers
Our website cares about its customers and, as part of that concern, appreciates that its customers care about how their personal information is handled by us. Our goal is to make your browsing experience the very best we can. This goal includes keeping your information secure, and to collect, use and disclose your information only in accordance with this Privacy Policy.
We promise to abide by this Privacy Policy and to deal with all personal information in a responsible, professional and respectful manner.
For the purposes of this Privacy Policy, we, us and our mean this website, and you and your mean a customer or prospective customer of our website.
What, how and why do we collect, use and disclose?
Personal Information
Personal information is information about an identifiable individual, excluding an employee’s name, title and business address and business phone number. Your personal information includes, but is not limited to, your contact information and your financial information.
The Purposes of Collection, Use and Disclosure
We collect, use and disclose your personal information only for identified purposes with your knowledge and consent. We always collect, use and disclose your personal information reasonably and for reasonable purposes.
We collect, use and disclose as little of your personal information as we can while still ensuring that we can fulfill our identified purposes.
We never sell or trade your personal information to any person or organization outside of our website.
We otherwise collect, use and disclose your personal information as permitted and/or required by law.
Personal Information
Consent
We imply your consent to collect, use and disclose your personal information for the reasonable and necessary purposes set out above. If, at any time, we wish to collect, use and/or disclose your personal information for any other purpose, we will notify you of that purpose and seek your consent to do so.
Please also note that, in some limited circumstances, we are permitted by law to collect, use and/or disclose your personal information without your consent, with or without notice to you.
Cookies and Non-Identifying Information
Our website uses both session cookies (which are automatically deleted from your computer when you close your browser session) and persistent cookies (which remain on your computer between sessions) in order to facilitate your ability to use the website efficiently and effectively. By using our website while your browser is set to accept cookies, we imply your consent to them.
If you are online, we and/or our trusted third party agents track your movement through our website and collect statistics about your navigation, such as page views and time spent on the website, using click stream data and tag software. This information about your visit to our website is then aggregated with the information about other individuals’ visits. Using this non-identifying information, we strive to continually improve and enhance the online experience of all of our customers, to evaluate the success of marketing campaigns and to report on aggregated site usage. In no case is click stream data or tag software used by us to collect or store personally identifiable information.
How do we protect your personal information?
Transmission, Storage and Retention
The security of your personal information is very important to us. If you are transmitting information to us electronically, all of your personal information is encrypted (or coded) through Secure Sockets Layer (SSL) protocol, and is only decoded when it reaches our servers.
We have policies and procedures in place to ensure that your personal information, both in electronic and paper format, is kept safe and secure, and we impress upon our employees the importance of maintaining the highest standards of ethics and confidentiality.
Destruction
Personal information you provide to us is purged from our systems and records after seven (7) years, being a reasonable period of time following expiration of any warranties and other obligations we might have to you and/or to public bodies.
How can you control your personal information?
You may contact us at any time (please see below) if you wish to access, verify or correct your personal information in our possession, or if you wish to amend or withdraw your consent to our collection, use and disclosure of your personal information pursuant to this Privacy Policy or otherwise.
Please note that, if you choose not to provide personal information to us, or if you choose not to consent to our collection, use and disclosure of your personal information according to this Privacy Policy, our ability to serve you, both now and in the future, may be impeded. In that case, we will advise you of the repercussions necessarily flowing from your choice in order to empower you to make an informed decision.
What if we revise this Privacy Policy?
We reserve the right to revise this Privacy Policy periodically without notice, and any such revisions will be posted on our website. You may also obtain a paper copy of this Privacy Policy by contacting us (please see below). We encourage you to consult this Privacy Policy regularly in order to remain informed of any changes that may impact you and affect our collection, use and disclosure of your personal information.
Where can you contact us?
If, at any time, you have any queries about this Privacy Policy or any questions or concerns about your personal information that we hold, please contact us.